Email the Midrand team
For all enquiries, please email hello@cmykindustries.co.za and include your town, the equipment you use, and what you need help with. That lets us route your message quickly, whether it is a new machine enquiry, a colour issue, or a consumable order.
- General enquiries: hello@cmykindustries.co.za
- Sales, service and parts support
- Short-run colour work for garments and labels
What we help with
We support print shops with specialised equipment and consumables for garment decoration and label printing. If you are working on small runs, colour matching, or media changes between jobs, send through your details and we will advise on the best next step.
- Machine installation and operator training
- Preventive maintenance and breakdown repairs
- Colour calibration, media profiling and printhead care
Areas we serve every week
Our base is in Midrand, Johannesburg and we supply customers across South Africa as well as neighbouring countries. We regularly assist print businesses in Sandton, Pretoria, the East Rand, the West Rand and the wider Gauteng area, plus operators further afield who need dependable support.
If you are in a coastal area or a site with high humidity, tell us that too because media storage and machine care can change a lot. In some plants load-shedding planning is also part of the conversation, so it helps to include your power backup setup.
How quickly you can expect a reply
We aim to respond to email enquiries during business hours as quickly as possible, usually the same day for standard queries. For technical matters or spare part checks, reply times may take a little longer if we need to confirm machine details or test settings.
- Same-day response where possible on weekdays
- Urgent service requests handled first thing when received after hours
- Detailed quotes sent once specs and quantities are confirmed
What to include in your message
The more detail you send, the faster we can help. A clear subject line and a few lines about your job saves time for everybody and reduces back and forth.
- Your name and company
- Town or country where the machine is used
- Model details, media type and issue description
- Whether you need parts, consumables, training or remote support
Speak to the right specialist
Our team is set up to handle different parts of the process, from production planning through to technical support. Thabo Mokoena oversees the business, while the rest of the team supports sales, operations and machine performance so your enquiry reaches the right person.
Email is the best way to contact us, especially if you need images, sample files or a short description of the fault. It keeps everything in one place and helps us give practical advice without delay.